All photoshoots should be pre-paid in full. Projects over US$5000 will be divided into smaller stages and each stage will be pre-paid in full.

Any refund requests will be processed within 7 business days after the request has been made.

360Refinery counts 50% of any payment as pre-production fees. Once work on your project has started, pre-production fees will not be refunded under any circumstances.

If you cancel your project before any work has started (including pre-production work), we will issue a refund in the amount you paid, minus any payment processor fees that 360Refinery was charged to accept your payment (generally around 3%), and any shipping fees for the incoming samples, if we have received samples. If you have paid by bank transfer, we will transfer the full amount back to you minus any incoming transfer banking fees that we were charged at the time of payment receipt by the bank and we will send the payment with instruction "all local and international bank charges paid by payee".

If you are not satisfied with the results produced, we will redo it free of charge, as long as we made a mistake and the photos do not match the shotlist to which the client agreed to. For imagery rejected by the client, we retain all copyright and will use and sell them without any restrictions.

Refunds for incomplete quantity reasons. If you have booked a photo shoot for a certain amount of product, for which we have given a price discount for the specified quantity, however, the actual quantity of products received is less than the agreed quantity and the client says this is the final quantity of goods and no more goods will be arriving, we will recalculate the price for the new quantity and refund the difference between the original amount paid and the new amount owed. In cases where the quantity of products is less than agreed, we reserve the right to set the price for the new quantity without negotiation, and the price will not be higher than the listed price on the website, but will be higher than the price given for the originally agreed volume of work.