Can I Come to the Photoshoot?

Category: How does it work?

Clients are generally not present during photo shoots. The reason is that we have multiple photo shoots happening everyday and if clients attended them the work would be much slower and in turn our pr...

Refunds

Category: Payments

All photoshoots are booked with a 70% non-refundable deposit.   The only condition under which a deposit will be refunded is if you request the refund BEFORE we have started working on your project, i...

How much do photos and videos cost?

Category: How does it work?

Our basic prices are listed on https://360refinery.com/pricing. The cost of producing your project depends on your requirements. Generally speaking the more complex the requirements, the more the proj...

Basic Retouch vs Pro Retouch

Category: Post Production

  Basic Retouch Included in Price Color correction Contrast Adjustment Creating a clean white background (With or without shadow) Cleaning minor imperfections on the product (dust & scratch...

What payments methods do you accept?

Category: Payments

We accept PayPal, Credit/Debit card, Alipay, and bank transfer. All one-off photo shoots* are validated with a 70% non-refundable deposit. 1. For economy service projects with budgets less than or equ...

Selecting photos for retouch

Category: Post Production

    After your photos are photographed, you will receive a notification that the preview is available. The photos you see in the preview have not been retouched. You can select the images you like bes...