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Knowledge Base

Knowledge Base (13)
How can I cancel an order?
How can I change my password?
How do I know the status of my photoshoot?
How much do photos and videos cost?
How to Book a Photo or Video Shoot?
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Customer Service (2)
Why am I not receiving any confirmation e-mails?
Service Guarantee/ Reshoot Policy
Downloads (2)
Downloading Ready Images
How to Receive Ready Images?
Payments (3)
How can I pay?
Refunds
What payments methods do you accept?
Photo Types (2)
Lifestyle Photos
Product Photos
Placing an Order (5)
Can I Come to the Photoshoot?
How do I get a quote?
How to Prepare a Good Video Brief?
Test Shoots
What is Included in the Price?
Post Production (2)
Basic Retouch vs Pro Retouch
Turnaround Times
Product Samples (3)
How to ship the samples to studio?
Returning Product Samples
Samples Storage
Production Management (1)
When will the images and videos be ready？

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Refunds
How much do photos and videos cost?
When will the images and videos be ready？

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Samples Storage
When will the images and videos be ready？
What payments methods do you accept?