How can we help you?

  If you have forgotten your password and can't log-in, you can reset your password by clicking the "Forgot Password" link at login, or click here.

The ready images will be made available for download in your account, or we will send you a link where you can download them.   The images will be available in your account for 2 months afte...

  Choose the best available samples of your product(s) to be photographed. The items should be without: - defects, - broken, pieces, - scratches, - dirt.   They also need to be tr...

  Once you find a company you want to work with to product your videos you have another very important job to do, provide a great video brief, so you get the video that you want for your mark...

The process to book a photo or video shoot is outlined below:   1. Client contacts us with the details of your project.   2. Our pre-production team will confirm the details of your p...

Standard pricing is listed here: https://360refinery.com/ecommerce-photography-pricing If you have large quantities or a project that doesn't fall into any of the packages, please send an e-mail ...

  If you are a client with access to the booking platform, you can always check the status of your photoshoot(s) by logging into your account and viewing your order history. You can also jus...

  To change your password, simply log into your account and click on "Change Password" in the account dashboard. Or click here.

If you need to cancel an order, you can do so as long as:   1. You do so 48 hours before the start of photo shoot.   2. We haven't started doing pre-production work for your project. ...