Reshoot Policy
360Refinery Reshoot & Rework Policy
Rework is something no one likes to do, yet when it is needed, our policy is designed to be generous and fair—covering free reshoots and revisions when an issue stems from our production against your detailed brief, while keeping our everyday studio rates simple and affordable.
In This Policy We Cover
- Reshoot Policy Overview — Brief requirements & 2 free revisions
- 1. Free vs. Paid Photo Reshoot Examples
- 2. Free vs. Paid Retouch Rework Examples
- 3. Free vs. Paid Extra Video Capture Examples
- 4. Free vs. Paid Video Editing Rework Examples
- 5. Payment for Paid Reshoots & Rework
- 6. Frequently Asked Questions (Economy vs. Business)
How Brief Quality Determines Free vs. Paid Revisions
Producing high-quality photos and videos takes significant time and effort. To deliver great results without charging a fortune, our team relies on structured organization—and your upfront brief.
When Reshoots & Rework Are Free (Up to 2 Revisions)
If you are unhappy with the photos or videos we deliver, AND you provided a detailed brief at the time of booking the shoot, we will reshoot and/or rework for free where our team did not follow your specifications.
You can request up to 2 free revisions per photoshoot.
When Reshoots & Rework Cost Extra
If you are unhappy with the delivered assets, BUT you did not provide a detailed brief—and instead submitted a semi-detailed brief or a vague brief—we will not reshoot for free.
When you book a new project, we always remind you to prepare a solid brief. Any reshoot or rework stemming from omitted details, post-shoot preference changes, or sample defects will be quoted as paid work.
1. Free vs. Paid Photo Reshoot Examples
Clear examples of studio capture errors vs. post-shoot changes in angles or product samples.
Free Photo Reshoot Examples
- You ordered a straight-on product-on-white photo in your detailed brief, and we captured a side view of the product instead.
- You ordered a group photo showing both your product contents and box packaging, and we photographed the contents without the packaging.
Paid Photo Reshoot Examples
- You ordered a product-on-white photo without specifying the camera angle, and after reviewing the images decided you want a 45-degree angle photo instead.
- Your supplier shipped a grey product sample to our studio, and after we photographed it you decided to launch the product in blue instead.
2. Free vs. Paid Retouch Rework Examples
How we separate standard studio cleanup errors from new graphic assets or physical sample defects.
Free Retouch Rework Examples
- Traces of the studio backdrop remain visible where the background should be pure white.
- Visible dust, specks, or minor studio cleanup oversights appear in the delivered photos.
Paid Retouch Rework Examples
- You provided one logo file to place on your product photos, then later changed your mind and want a different logo applied.
- Your sample arrived with a physical defect requiring heavy digital restoration—such as deep storage creasing where standard steaming cannot remove the wrinkles.
3. Free vs. Paid Extra Video Capture Examples
How scripted scenes and on-set prop accuracy determine free vs. paid reshoots for product video production.
Free Extra Video Capture Examples
- You provided a detailed script specifying a sequence of a hand pouring tea into a cup, and our team omitted that sequence completely.
- There is a production mistake in our captured footage—such as a background prop displaying another brand's logo as a central element of the frame.
Paid Extra Video Capture Examples
- You did not provide a detailed script, and after watching the finished video decided you want an extra shot of a hand pouring tea into a cup.
- You provided a semi-detailed script without camera angle direction, and after seeing the finished cut decided you prefer a different angle for the pour sequence.
4. Free vs. Paid Video Editing Rework Examples
Minor pacing adjustments vs. runtime expansions and script rewrites.
Free Video Editing Rework Examples
- You want existing footage sequences trimmed or reordered slightly within the booked runtime.
- A production oversight occurred in our edit or captured clip—such as an unintended third-party brand logo appearing prominently in a shot.
Paid Video Editing Rework Examples
- You ordered a 1-minute video, and after filming is complete decide you want a 2.5-minute video instead (billed for extra editing, plus any additional filming and script rewriting required).
- There was an error in your original approved script that requires a major re-edit of the video.
5. Payment for Paid Reshoots and Rework
Clear billing prerequisites before additional studio or editing time is scheduled.
Payment Requirements Before Starting Paid Rework
Before we begin any work on a request for a paid reshoot or paid rework, you must pay any remaining balance on your original booking in full and complete a 100% upfront payment for the requested reshoot or rework scope.
6. Frequently Asked Questions
Understanding the difference between our Economy Services and full-service Business productions.
Can't you just shoot lots of different angles or video clips and let us choose afterwards?
No—not under our Economy Services. Capturing dozens of unscripted angle variations is time-consuming and expensive, and even when shooting many extra options there is no guarantee we will guess the exact angle you envisioned. Specifying your exact shot list upfront is far faster and keeps our Economy rates affordable.
Need multi-angle proofing & selection? Under our Business Services, we can capture multiple angle and lighting variations and let you select which frames to retouch. Please contact our team to inquire about Business Services if your production budget is over US$1,000 per product (for photography).
Need Help Preparing a Detailed Photo or Video Brief?
Follow our step-by-step brief guide before booking so your shoot qualifies for 2 free revisions and comes back right the first time.