Reshoot Policy
Rework is something no one likes to do, but sometimes doing rework is inevitable and we are here to help when a reshoot or rework situation arises. When writing our reshoot policy our team at 360 Refinery has done our best to be generous yet fair, allowing free rework when the need for rework comes from a fault in our production, but at the same time not putting our team in a position to be stuck doing countless free rework where the client''s lack of satisfaction with the results comes from factors beyond our control.
Producing high quality photos and videos takes a lot of time and effort. At 360Refinery we aim to provide simple and affordable photography services. We want our clients to receive great photos without having to pay a fortune. To be able to achieve this now and in the future, we need to be very organized, and to stay organized, we need the help of our clients.
In this section we cover:
1. Free vs Paid Photo Reshoot Examples
2. Free vs Retouch Rework Examples
3. Free vs Paid Extra Video Capture Examples
4. Free vs Paid Video Editing Rework Examples
Reshoot Policy Overview
If you are unhappy with the photos that we deliver, AND you have provided a detailed brief at the time of booking the photoshoot, we will reshoot and/ or rework for free. You can request 2 free revisions per photoshoot.
If you are unhappy with the photos that we deliver, BUT you have NOT provided a detailed brief, but instead provided a semi-detailed brief or a vague brief, we will NOT reshoot for free. Instead, any reshoot and rework requests will cost extra.
When you book a new photoshoot, we will always remind you to prepare a solid brief. Reshoots are only free for photoshoots with detailed briefs where our team didn't perform.
1. Free vs Paid Photo Reshoot Examples
Free photo reshoot examples:
- you ordered a straight on product on white photo, but we took a side view of the product instead
- you ordered a group photo with your product content and box packaging, but we took a photo of the content without the packaging
Paid photo reshoot examples:
- you ordered a product on white photo, but did not specify the angle, but after seeing the photos decided that you want a 45 degree angle photo
- you supplier sent a grey product sample, but after taking the photos you decided that you want to launch the product in blue instead
2. Free vs Paid Retouch Rework Examples
Free retouch rework examples:
- there are traces of the backdrop still visible where the background should be white
- there is visible dust in the photos
Paid retouch rework examples:
- you provided one logo to be included on your photos, but you change you mind, and want another logo instead
- your product has a fault that requires advanced retouch such as it is very wrinkly from the way it has been stored to the point that steaming won't work
3. Free vs Paid Extra Video Capture Examples
Free extra video capture examples:
- you provided a detailed script where one of the sequences is a hand pouring tea into a cup of coffee, and we didn't shoot this sequence at all
- there is a mistake in the footage we captured such as a prop with another brand's logo visible as a central element of the footage
Paid extra video capture examples:
- you didn't provide a detailed script, and after seeing the ready video decide that you want footage of a hand pouring tea in a cup
- you provided a semi-detailed script, and after seeing the ready video don't like the angle in which we shot the hand pouring the tea
4. Free vs Paid Video Editing Rework Examples
Free video editing rework examples:
- you want the footage sequence elements to be be moved a little
- there is a mistake in the footage we captured such as a prop with another brand's logo visible as a central element of the footage
Paid video editing rework examples:
- you ordered a 1 minute video, however, later after we have completed footage capture decide you want a 2.5 minute video. This will cost exatra in editing, and we may also need additional footage capture, as well as rewriting of the script, for which we will also charge extra
- there was an error in your original script and we need to significantly re-edit your video
5. Payment for Paid Reshoots and Rework
Before we start any work on your request for a paid reshoot/ rework, you will need to paid the balance for your original booking and also make a 100% upfront payment for the requested reshoot/ rework work we need to do.
6. Frequently Asked Questions
Can't you just shoot all sorts of different angles for photo and footage for video and let the client choose afterwards? No. For our Economy Services we can't do that. Providing options would be very time-consuming and expensive. Also, even if we capture many many options, there is no guarantee that we will capture the one you want. It is much more efficient for the client to be precise in what is wanted. For our Business Services, we can capture multiple options and let you choose which ones to retouch. Please contact us to inquire about our Business Services, if you have a budget of over USD1000 per product for photos only.