Service Guarantee

Service Guarantee

As your trusted photography partner, our work is not complete until you, the customer are completely satisfied with the images we have delivered.

Our process, from the pre-booking consultation to the project-end follow-up is aimed at making this become a reality.

Still, we are aware that no matter how hard we try, sometimes things just don't work out, hence we offer the following service guarantee to all our clients:

1. Unlimited Edits. If you are not satisfied with the quality of our post-production work, we will modify, until you are completely satisfied. The unlimited edits are valid for post-production work only (making the product look clean, shiny, and overall great), the guarantee does not involve composition or styling changes that will result in a materially new images. The guarantee also does not cover things requirements that were not specified at the time of booking or at the time or post-production instructions were provided. Please make sure to provide clear instructions when you have specific requirements.

2. Reshoot Free of Charge. In the event you totally dislike everything we have done for you and have no use for it, we will offer to reshoot it free of charge. Please note this only applies to the original requirements provided. If you change your mind about what you want as a deliverable mid-project, we are not going to reshoot your products free of charge. If you provide requirements that are not specific we will also not reshoot for free. Example: you do not specify the angle you need for a product, then you want us to reshoot because the photographer didn't shoot a 45 degree angle photo with the product and packaging together. We will not reshoot. Please provide clear instructions when booking your photoshoots, if you expect specific deliverables.

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